Troubleshooting Guide

Your session got disconnected

This is likely to occur when you are having poor cellular signal, low battery on your device or you have an incoming call.

Solution here

Dialog was disrupted due to poor cellular or wifi internet connection

This is likely to occur due to poor cellular or wifi internet connection.

Solution here

ybot doesn’t understand me, or fallback doesn’t hear me say ‘stop’.

This is likely to occur due to a noisy background environment.

Solution here

ybot message: "An existing report exists, please delete it".

This situation could occur because a report for a particular visit, has already been submitted.

Solution here

Voice input is disrupted due to a poor-quality microphone on the device.

To avoid input misunderstandings or disruptions, make sure you have high quality microphone on your device or use a headset with built-in microphone.

Solution here

Error message from ybot: "I appear to be experiencing difficulty interacting with [Name of the platform] at the moment. Please try again in 20 minutes."

You will hear this message due to a connection issue with the API server that the copilot is attempting to access.

Solution here

Unable to access patient on my schedule

If you are unable to access a patient on your schedule most likely due to the status and scheduling of the patient on the EMR platform.

Solution here

Customer support

For unlisted technical problems, reach out to your dedicated Customer Success Manager.