If you are having trouble logging in due to a password error, follow these steps for password recovery from the “Log in” page.
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1. Go to the ybot app on your device or a web browser and select “Forgot password”.
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2. You will be taken to the “Forgot password?” page. Fill in your email address and select the “Send” button.
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3. You will receive an email from noreply@us.ybot.ai titled "Your ybot restore password verification code is [code]” with the verification code as shown below.
Make sure to check the email spam folder in case the ybot verification code email cannot be located. |
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4. Enter the verification code you received via email on the "Enter the code" page and select the "Verify" button.
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5. You should be able to see the “New password” page.
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6. Enter your new password twice and select the “Save” button.
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Once the password is successfully restored, you will be able to see the main ybot Copilot screen again.
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