INTRODUCTION:
Using ybot is easy. If you know how to talk, you know how to use ybot. There are, however, some hidden commands you can use to get the most out of your experience. Whether you need to start or stop a session, go back to a previous question, or navigate through questions, this guide covers essential tips to optimize your experience with ybot.
Start/Stop button: To start your selected copilot select 'Start'. While you are in a session the button will turn into a ‘Stop' button and selecting this will terminate your session but keep your progress in memory. Selecting 'Start' again will allow you to continue with a session where you left off.
Responses: Most questions require specific responses, but for some of these ybot will accept longer responses.
Unaccepted responses: If you respond with an answer that ybot does not accept, ybot will present you with a 'fallback' for that question and will list the acceptable responses. A fallback will be heard any time ybot needs a specific response to something, but an expected response option was not heard.
'Interruption': At any time during a fallback, you can say 'stop' to interrupt. Give ybot a second to start listening to you, and then answer with the responses you wish to submit for that question.
Skip logic: Depending on how your copilot was set up, there may be skip logic built in. This means you may be able skip some questions that are not required.
‘Back’: If you would like to go back to a previous question, just say 'back' and ybot will go back one question. You can also repeatedly say 'back', and you will continue to go back one question each time you say it.
Stop button: If you hit the stop button or you lose internet connectivity, you can select start again and the copilot will ask you if you would like to resume where you left off. If you say yes, ybot will continue where you left off. If you say no, the data you previously submitted will be available in your platform.
‘And’: For some questions where more than one responses are accepted, use ‘and’ in between your multiple responses, for example, “1 and 3 and 5”.